VoIP calling features rely on the power of the Internet to increase your hosted PBX's functions

Hosted VoIP calling features

Our hosted PBX service is so robust that it can make the one-man business “big” with an affordable phone system for a low monthly charge. VoIP calling features include everything you’d expect from a traditional phone system, such as extensions, auto-attendant, voicemail, and other traditional PBX features.

Click on the tabs below to learn more about all of the rich features that a hosted PBX has.

  • Call waiting: Be notified when someone else is trying to call if you are already on a call.
  • Call hold: Place your current call on hold and answer another incoming call.
  • Call conference (three-way calling): Add another party to an already connected call.
  • Call screening: Identify who’s calling without answering the call, and send the call to voicemail or transfer it away without speaking with the caller.
  • Caller ID/On call waiting: Identify who’s calling even though you’re already on the line.
  • Caller ID block: Block your caller ID from being displayed on outbound calls.
  • Dynamic caller ID: Change your outbound caller ID with each call and have your caller ID displayed as a phone number local to the area you’re calling.
  • Set caller ID: Pre-set any phone number on your account as your outbound caller ID (rather than having different trunk phone numbers appearing on caller ID).

 

 

 

 

  • Call forwarding: Redirect calls to your mobile or another phone so you won’t miss any calls.
  • Call park: Place a call in queue and allow the call to be retrieved by another extension on your account.
  • Attended call transfer: Alert a colleague you’re forwarding a call before the transfer.
  • Blind call transfer: Transfer the call directly to another extension without announcing the caller.
  • Follow me/Find me: Receive incoming calls at any location and at any number of selected phones, ringing at once or sequentially.
    • Automatic call distribution (ACD): Incoming calls can be placed in a queue and distributed to employees based on the chosen routing configuration.

 

 

 

  • Call logs: Obtain detailed call records sorted by extension or account.
  • Call recording: Any or all calls can be recorded, saved, and played back.
  • Realtime monitoring/reporting: View call activity and logs, callers waiting, employee phone activity, and more in realtime.
    • Web-based management: Oversee, configure, and monitor your PBX with a web-based tool.

 

 

  • 7-digit dialing: Eliminate the need to dial area codes by setting a default area code for your VoIP extension or account.
  • Do not disturb: Callers automatically go to voicemail when you don’t want to be disturbed.
  • Voicemail retrieval: Receive your voicemails in your email and on the web, in addition to on your phone.
    • Internal conference bridges: Conferencing services are available whenever and easy to access and create for coordinators and participants.